Big St. Charles Motorsports is committed to building a well-deserved and earned reputation of having one of the “Best” Service Departments in the mid-west. Technicians go through rigorous training in order to maintain the high standards our customers expect and deserve. Every repair is quality checked by Service Management. We are committed to servicing and repairing our Customer’s vehicles “RIGHT THE FIRST TIME” Customer Satisfaction is our #1 goal and priority.
1) We now have appointments everyday Monday thru Friday at both 9am and 1pm for any type of service. Jobs with more than 5 hours of service should make 9am appointments so the job can be finished same day.
2) Saturday appointments are 9am and 1pm for break in services, accessory install, tire service or any job under three hours. Electrical problems, running conditions and major services should be scheduled for Monday thru Friday appointments.
3) We now offer while you wait service Monday thru Saturday. This is a first come first service and will be worked on after all appoints are completed. While you wait services is for break in services, mid services, oil changes, tire changes, and accessory add ons under three hours only. Sorry no running conditions or electrical work. While you wait services will not be accepted after 2pm unless oked by service staff to ensure all while you wait vehicles are completed the same day as they are dropped off. If unsafe conditions are found upon inspection of the bike while in service that require longer than three hours of attention, that work may not be completed that day.
4) Drop off service is vehicles that are dropped off with out appointments. During slow season turn around is between two – three days for diagnosis and during busy season three to five days. Services and tire jobs dropped off on Monday or Tuesday will be done by weekend in most cases, pending part availably.
Please be on time for appointments. We can only hold an appointment spot for fifteen minutes and then we must move onto while you wait vehicles.
Call today for all your service needs!!
1-800-844-8660
